Privacy Policy

This Privacy Policy explains how Red Dog Casino may collect, use, store and protect information about players who visit the website or use its services. It is intended to help players in Australia understand what information may be handled, why it is needed and how privacy requests can be made.

Red Dog Casino is licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-122310020-F16, and secures all player data with 256-bit SSL encryption.

Information we may collect

When you browse the website, create an account, play games or contact support, Red Dog Casino may handle information that relates to you. The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be generated when you use the website.

Account and contact details

This may include your name, date of birth, residential details, username, account preferences and contact details. It may also include information you provide when communicating with customer support or when updating your account. Accurate information helps the site operate your account and communicate with you about important service matters.

Identity and verification information

To help verify identity, age and eligibility, the site may request documents or information such as identity documents, proof of address or other verification details. These records may be reviewed as part of account security, anti-fraud procedures and responsible operation of gambling services. Additional information may be requested if existing details cannot be verified or if unusual activity is identified.

Payment and transaction records

The site may handle information about deposits, withdrawals, bets, gaming activity, bonuses or other transactions connected with an account. Payment information may be processed through payment providers. Red Dog Casino may receive transaction confirmations and limited payment-related information needed to identify, reconcile or support a transaction. Full payment details may not be stored by the site where they are handled directly by a payment provider.

Device, usage and cookie information

When you use the website, technical information may be recorded, including your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location and information about how the website is used. Cookies and similar technologies may remember preferences, support account functions, improve website performance, assist with security and help understand website traffic.

How information is used

Personal information is used only for purposes connected with providing, securing and improving the website and its services. The relevant purpose will depend on the information involved and the way in which it was collected.

Creating, operating and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website features and requested services.
Verifying identity, age and account information.
Conducting security, anti-fraud and anti-money-laundering checks where required.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Responding to questions, complaints, support requests and other communications.
Maintaining website functionality, troubleshooting technical issues and improving the player experience.
Sending service messages, account notices and other necessary operational communications.
Sending marketing communications where permitted and where you have provided or otherwise have an applicable choice to provide consent.
Meeting legal, regulatory, compliance, accounting and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Information may be shared with carefully selected service providers where this is needed to operate the website or provide a requested service. These providers may assist with payment processing, identity verification, technology, hosting, customer support, fraud prevention, security, communications or professional services. They should only receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a legal or official request, investigate suspected wrongdoing, protect users or the public, enforce applicable terms, or protect the rights and security of Red Dog Casino and its service providers. Information may be processed or stored in locations outside Australia where service providers or technical systems operate. Appropriate safeguards are used where required.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, such as keeping an account session active, remembering choices and supporting security. Other cookies may help measure performance, understand usage or support relevant communications. If you prefer not to accept certain cookies, you can manage or delete them through your browser settings. Disabling cookies may affect how some website features work.

Security

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication, secure systems and checks designed to identify suspicious activity. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep account credentials confidential.

Retention

Personal information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be retained for a period required by law even after an account has been closed or a player has asked for information to be deleted. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights concerning the personal information held about you. These rights are subject to reasonable checks to confirm your identity and may be limited where information must be retained, where disclosure could affect another person’s privacy, or where a request cannot be fulfilled for legal, security or operational reasons.

Access your personal information and ask for an explanation of how it is being used.
Ask for inaccurate, incomplete or out-of-date information to be corrected.
Request deletion of your personal information where it is no longer needed or deletion is otherwise available under applicable requirements.
Withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
Ask questions or raise a concern about the way your personal information is handled.

To exercise a data right or make a privacy request, contact support@reddogcasino.best. Please describe your request clearly and include enough information for the relevant account or records to be identified. You may be asked to provide reasonable proof of identity before information is released or changes are made. A request to withdraw marketing consent will not normally affect service messages that are necessary for account security, transactions or the operation of your account.

Red Dog Casino aims to respond to valid privacy requests within a reasonable period. If a request cannot be completed, the reason may be explained where permitted. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated effective date. Players should review this page occasionally to stay informed about how their information is handled.